The Agency for Communication Networks and Services of the Republic of Slovenia publishes a report on the resolution of user disputes in the field of electronic communications, postal and audiovisual media services, and railway passenger complaints for the first quarter of 2025.
The report reveals;
- During this period, the Agency received 168 dispute resolution proposals in the field of electronic communications, 4 in the field of postal services and 2 complaints in the field of rail services.
- In the field of electronic communications, disputes related to broadband services predominated (60%), depending on the type of service that gave rise to the dispute between the end-user and the provider. As regards the subject of the dispute, the largest share of disputes related to payments for termination of subscription (43%).
- In terms of the number of end-users per operator, the Agency received the highest number of disputes (both mobile and fixed) against T - 2 d.o.o.
- During the period under review, the Agency settled 160 disputes in the field of electronic communications and 5 in the field of postal services, and closed 1 complaint procedure in the field of rail services.
- During this period, the Agency did not receive or settle any user disputes in the field of audiovisual media services between users and providers of video sharing platforms.
