In the public interest, the Republic of Slovenia ensures that all users of postal services throughout its entire territory are provided, under equal conditions, with the permanent, regular and uninterrupted provision of the universal service, which may be interrupted only in cases of force majeure or in circumstances dangerous to the delivery person.
The universal service includes:
the acceptance, routing, transport and delivery of postal items weighing up to 2 kg,
the acceptance, routing, transport and delivery of postal parcels weighing up to 10 kg,
the service of registered and insured postal items, and
the conveyance of items for the blind and visually impaired.
The universal service ensures that all users are provided, on at least five working days a week, with at least one collection and one delivery a day to the home or premises of every natural or legal person.
The Agency monitors the quality of and the manner in which the universal service is provided and is competent to adopt measures in cases of improper provision of the universal service. Any change in prices or in the general terms and conditions requires the Agency’s consent.
Universal service providers
The Agency appoints the universal service provider. The Agency may appoint a provider for each postal service provided as part of the universal service, or for several such services together. It may also appoint a provider for a specific part of Slovenia or for the whole country.
The Agency issues a decision to the universal service provider on the basis of a situation analysis or a public tender. Until 2028, the universal service provider for all services included in the universal postal service and provided in domestic and cross-border postal services throughout the entire territory of the Republic of Slovenia is Pošta Slovenije d.o.o., to which the Agency has issued a decision (PDF document) on the basis of a situation analysis.
General terms and conditions for providing the universal service
Before the general terms and conditions (PDF document, opens in a new tab) enter into force, the universal service provider must obtain the Agency’s consent and publish them on its website and at its business premises.
Exceptions in universal service provision
In the General Act on Exceptions in the Provision of the Universal Postal Service, the Agency lays down exceptions with regard to the circumstances, geographical conditions and the conditions applying to them.
Under the provisions of the General Act, exceptions in the provision of the universal service may be permanent or temporary, for the following reasons:
difficult access, or
the protection of the delivery person’s health and safety.
Any user of postal services who is not provided with delivery to their home has, in accordance with Article 39 of the Postal Services Act, the right to lodge an objection in relation to service and delivery to an exposed mailbox or at the premises of a contact point. They also have the right to lodge an objection in the event of materially changed circumstances (improved infrastructure, obstacles removed, permitted passage across privately owned land, safety ensured for the delivery person, and other comparable circumstances), if the universal service provider, despite having been informed of such materially changed circumstances, has not started service and delivery to the home or premises of the natural or legal person.