Proceedings before AKOS

A party may appoint an agent to represent him or her in the proceedings, except in the case of actions in which the party is required to make his or her own statements. Anyone who is of full capacity to act may act as an agent and need not be a lawyer. However, a lawyer or a law firm and a natural or legal person registered to carry on a particular activity directly related to the rights and obligations claimed by the party may also be authorised to represent him before the authority. A power of attorney must be submitted to the Agency.

If the subscriber lodges an objection or proposes a dispute settlement, the operator may not restrict access to its services or disconnect the subscriber for non-payment of the obligation and may not terminate the subscription contract until the dispute has been finally settled or the final decision of the Agency has been taken, provided that the subscriber has paid the undisputed part of the invoice within the time limit, or an amount equal to the average value of the last three undisputed invoices.

An end-user who considers that an unjustified charge has been made by the operator must lodge an objection with the operator within 15 days of becoming aware of the bill, and at the latest within 60 days of its issue. If you are not satisfied with the outcome of the procedure with the operator, you have the right to lodge a dispute settlement application with the Agency.