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The Agency for Communication Networks and Services of the Republic of Slovenia conducted a survey on satisfaction of users of rail passenger transport services. The purpose of the survey is to determine the extent of use of rail services, to measure user satisfaction with the quality of services and prices. The survey was carried out between 4 and 29 September 2025. A total of 1534 passengers who travel by Slovenian Railways train at least a few times a year or less were surveyed. The main findings of the survey are presented by area:

1. Service usage

• The largest share of passengers arrives at the railway station on foot or by car.
• Just under half of passengers buy their ticket at the railway station, and a good tenth buy it on the train.
• The majority of passengers surveyed consider that buying a ticket is not complicated, while 17.8% of regular passengers and 15.7% of occasional passengers consider that buying a ticket is complicated.
• Easy logistics, good value for money and convenience are the main reasons for travelling by train among both regular and occasional passengers.
• The main purpose of train travel for regular passengers is work, while for occasional passengers it is for private errands.

2. Satisfaction

• A good half of both regular and occasional passengers are satisfied with the ticket price. Less than half of both regular and occasional passengers are also satisfied with the value for money.
• Among regular passengers, just under a third feel that the price of rail transport is the same as other modes of public passenger transport. A good quarter think the price is lower and a good tenth think the price is higher.
• Among occasional travellers, three tenths consider the price to be the same, a slightly lower proportion consider the price to be lower, and just under one tenth consider the price of rail transport to be higher than that of other modes of public passenger transport.

3. Awareness

• Respondents are most satisfied with the accessibility of timetables (61.3% satisfied).
• A good half (57.3%) are also satisfied with the availability of information on transport prices.
• They are least satisfied with the availability of information on assistance for disabled persons and persons with reduced mobility, and with the availability of information on cancellations and alternative transport options.
• Regular passengers are much more aware of the benefits offered by Slovenian Railways when purchasing tickets. A good four tenths of regular passengers and just under a quarter of occasional passengers are aware of these benefits.
• Significantly more regular passengers (60.3%) than occasional passengers (35.7%) have heard of integrated public passenger transport (IJPP).

4. Delays

• Three quarters of regular passengers reported that the train they use most often is delayed at least once a week.
• A third report an average delay of up to 10 minutes, a fifth up to 15 minutes and a slightly lower proportion up to 5 minutes.
• Regular passengers (33.0%) are more aware of their rights in the event of delay, while occasional passengers (14.6%) are much less aware.

5. Complaints

• Regular passengers are more familiar with rail passengers' rights and the possibilities to complain. Around a third of regular passengers are aware of this, while around a fifth of occasional passengers are aware of it.
• A good fifth (22.2%) of regular passengers and just under a tenth (7.7%) of occasional passengers have already complained to the carrier.