INCIDENT REPORT

Article 81. of Electronic Communication Act and Article 13. of General Act for Security of Networks and Services and Integrity of Networks

Operator
Address
Contact person e-mail

Date and time of the incident	Duration

Service impact	Estimation of affected users/connections
Voice services on fixed location
Voice services in public wireless networks
Broadband services on fixed location
Broadband services in public wireless networks
Impact on emergency call for 112 Impact on emergency call for police 113 Impact on number 116 000 for missing children hotline
Impact on interconnections
Other (specify)

Impacted region	Mura Drava Carinthia Savinja Lower Sava Central Sava Upper Carniola Central Slovenia Southeast Slovenia Gorizia Inner Carniola-Karst Coastal - Karst All Slovenia

Root and initial cause of incident
System failure	Hardware failure Software failure System overload Other (specify)
Human error	Equipment misconfiguration Software update failure Bad maintenance Policy/procedure flaw Other (specify)
Natural phenomena	Heavy rain and wind Flood/water spout Fire Earthquake Frost Other (specify)
Malicious actions	Physical attack Logical attack into system Malicious code (virus,worm, trojan horse..) Cyber attack (DDoS, phishing..) Other (specify)
Third party failures	Cable cut Power cut Other (specify)

Affected network/s	Access Fix Mobile Aggregation/Distribution Core Service Delivery Platform
Affected asset/s	Access node (DSLAM, MSAN, CMTS, OLT, Access switch..) Base station (BTS, NodeB, eNodeB, WLAN AP) Admission and signalization (BSC, RNC, MGW, MME, PCRF…) Transport systems (WDM, SDH,, …) Registers/AAA (AuC, EIR, HLR/HSS, VLR, RADIUS, LDAP, RSA, DRM..) Core/aggregation router (S/GGSN, S/P-GW, ePDG, BRAS, P/PE..) Aggregation switch Switching/service system (MSC, VLR, SMSC, SSW, CSCF…) Security systems (FW, IDS/IPS, SBC, LI..) Information systems Storage system OSS/BSS/OAM systems Database Applications and services for: IPTV, VoD, VoIP, SMSC, WWW, DNS, DHCP, E-mail,… Passive equipment (cables, splitters, cabinets…) Cooling systems Power supply systems (AC/DC power supplies, batteries, UPS, generators..) Other (specify)

Description of the incident
Incident response and recovery actions
Impact on other interconnected networks and operators
Post-incident actions taken by telco to reduce likehood of the incident occurring again
Lessons learnt

Legal notice: We hereby declare that all information provided in the notification is true, accurate and complete, for what we assume all the material and criminal liability.

Date and address	Stamp	Signature of legal person