The Agency for Communications Networks and Services of the Republic of Slovenia publishes a report on the resolution of user disputes in the field of electronic communications, postal and audiovisual media services, and railway passenger complaints for the third quarter of 2025.
The report shows, inter alia:
During the period, the Agency received 204 dispute resolution proposals in the field of electronic communications and 9 in the field of postal services.
In the field of electronic communications, disputes related to broadband services dominated (56%), depending on the type of service in relation to which the dispute arose between the end-user and the provider. However, the largest share of disputes related to unjustified invoicing (40%), depending on the subject matter of the dispute.
In terms of the number of end-users per operator, the Agency received the highest number of disputes (both mobile and fixed) against T - 2 d.o.o.
During the period under review, the Agency settled 148 disputes in the field of electronic communications and 4 in the field of postal services, and closed 1 complaint procedure in the field of rail services.
During this period, the Agency did not receive or settle any user disputes in the field of audiovisual media services between users and providers of video sharing platforms, nor did it receive or settle any complaints from rail passengers.
