The Agency for Communications Networks and Services of the Republic of Slovenia publishes a report on the resolution of user disputes in the field of electronic communications, postal and audiovisual media services, and railway passenger complaints for the second quarter of 2025.
The report shows, inter alia:
- During this period, the Agency received 173 dispute resolution proposals in the field of electronic communications, 3 in the field of postal services and 1 complaint in the field of rail services.
- In the field of electronic communications, depending on the type of service that gave rise to the dispute between the end-user and the provider, disputes related to broadband services predominated (68%). However, depending on the subject matter of the dispute, the largest share of disputes related to payments for termination of subscription (51%).
- In terms of the number of end-users per operator, the Agency received the highest number of disputes (both mobile and fixed) against T - 2 d.o.o.
- During the period under review, the Agency settled 134 disputes in the field of electronic communications and 2 complaint procedures in the field of railway services, while no disputes were settled by the Agency in the field of postal services.
- During the period, the Agency did not receive or settle any user disputes in the field of audiovisual media services between users and providers of video-sharing platforms.
