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The Agency for Communication Networks and Services of the Republic of Slovenia publishes two surveys on satisfaction of users of rail passenger and freight services.

Summary of the survey on satisfaction of users of rail passenger transport services:

• 1507 passengers who travel by train at least a few times a year or less frequently took part in the survey, of which 44% are regular passengers who travel by train at least a few times a month and 56% are passengers who travel by train only a few times a year or less frequently.
• Among the respondents who took part in the survey, the largest proportion boarded and alighted in Ljubljana.
• The most common ways of arriving at the train station are on foot or by car.
• About half of the respondents buy their ticket at the railway station.
• The majority of respondents consider that the ticket purchasing process is not complicated and that the information on ticket purchasing is adequate.
• The main motivations for taking the train are low cost, convenience and easy logistics.
• The main purpose of travelling by train is school/work among regular passengers and private travel (excursion, visit, etc.) among occasional passengers.
• There are more satisfied than dissatisfied users of rail passenger transport services. Regular passengers are most satisfied with the staff assistance and the bicycle service, and least satisfied with the connections and interchanges. Frequent passengers are most satisfied with the punctuality of trains and staff, and least satisfied with the frequency of services.
• Almost three quarters of passengers are satisfied with the ticket price.
• More than half of passengers are satisfied with the availability of information (on fares, timetables, cancellations, etc.).
• Regular passengers are more familiar with the benefits of SŽ - Potniški promet, while the majority of occasional passengers are only partially familiar and only vaguely familiar with the Integrated Public Passenger Transport (IJPP). The IJPP is more familiar among regular passengers (46%) than among occasional passengers (26%).
• Among passengers who travel by train a few times a week, about a third have experience of frequent delays. Most do not know what their rights are.
• Most passengers do not know their rights, the complaints procedure or where to go for help.

Summary of the survey on satisfaction of rail freight service users:

• The survey covered 24 companies whose activities are mainly related to timber, paper and/or agriculture, and those whose activities are related to chemicals, petroleum and/or construction.
• A quarter of the surveyed companies use rail freight services every day or almost every day, while a third of the respondents use the services a few times a year or less frequently. Most of the users surveyed use the services for transporting containers or for bulk freight.
• More than half of the respondents use the services of only one carrier.
• The Covid-19 epidemic did not have a significant impact on the service offer.
• The main reasons for using rail freight transport are low cost and frequency of transport.
• There are more satisfied than dissatisfied rail freight users. Most respondents express satisfaction with the attitude of the staff. The following aspects follow in order of the proportion of respondents expressing satisfaction: reliability, punctuality and flexibility.
• The majority of respondents consider that Slovenia is stagnating in rail freight transport in terms of delivering higher quality.
• The brightest spots in rail freight transport are the construction of Track 2, the frequency of services, container services and reliability.