The Agency for Communication Networks and Services of the Republic of Slovenia publishes a report on the resolution of user disputes in the field of electronic communications, postal and audiovisual media services, and railway passenger complaints for the first quarter of 2024.
The report shows, inter alia:
- During this period, the Agency received 152 dispute resolution proposals in the field of electronic communications, 13 in the field of postal services and 1 complaint in the field of rail services;
- In the field of electronic communications, depending on the type of service in relation to which the dispute between the end-user and the provider arose, disputes related to broadband services predominated (54%). However, depending on the subject matter of the dispute, the largest share of disputes related to unjustified invoicing (47%);
- in terms of the number of end-users per operator, the Agency received the highest number of disputes (both mobile and fixed) against the company - 2;
- the Agency settled 190 disputes in the field of electronic communications and 12 in the field of postal services, and closed 1 complaint procedure in the field of rail services;
- during this period, the Agency did not receive or settle any user disputes in the field of audiovisual media services between users and providers of video-sharing platforms.
