The Agency for Communications Networks and Services of the Republic of Slovenia publishes a report on the resolution of user disputes in the field of electronic communications, postal and audiovisual media services, and railway passenger complaints for the third quarter of 2024.
The report shows, inter alia:
- During this period, the Agency received 131 dispute resolution proposals in the field of electronic communications, 5 in the field of postal services and 1 complaint in the field of rail services.
- In the field of electronic communications, disputes related to mobile telephony services predominated (48%), depending on the type of service in respect of which the dispute arose between the end-user and the provider. However, the largest share of disputes related to unjustified invoicing (48%), depending on the subject matter of the dispute.
- In terms of the number of end-users per operator, the Agency received the highest number of disputes (both mobile and fixed) against T - 2 d.o.o.
- During the period under review, the Agency settled 104 disputes in the field of electronic communications and 5 in the field of postal services, and closed 1 complaint procedure in the field of rail services.
- During this period, the Agency did not receive or settle any user disputes in the field of audiovisual media services between users and providers of video sharing platforms.
