The Agency for Communications Networks and Services of the Republic of Slovenia publishes a report on the resolution of user disputes in the field of electronic communications, postal and audiovisual media services, and railway passenger complaints for the fourth quarter of 2025.
The report shows, inter alia:
- During this period, the Agency received 215 dispute settlement proposals in the field of electronic communications and 6 in the field of postal services.
- In the area of electronic communications, disputes related to broadband services dominated (55%), depending on the type of service in dispute between the end-user and the provider. However, the largest share of disputes related to unjustified invoices (48%), depending on the subject matter of the dispute. 27.12.2006 The Commission also reported that the number of disputes between the two parties was higher than the number of disputes between the two parties. 27.12.2006 The number of disputes between the two parties was higher than the number of disputes between the two parties.
- In terms of the number of end-users per operator, the Agency received the highest number of disputes (both mobile and fixed) against T - 2 d.o.o.
- During the period under review, the Agency settled 214 disputes in the field of electronic communications and 13 in the field of postal services.
- During this period, the Agency did not receive or resolve any user disputes in the field of audiovisual media services between users and providers of video-sharing platforms, nor did it receive or resolve any complaints from rail passengers.
