Instructions for Submitting a Claim

How can I submit a claim for dispute resolution with an operator or postal service provider?

The options are:

  • written document, signed by hand and sent by post, fax, or scanned by e-mail,
  • by e-mail,
  • personally on record at the Agency headquarters, or submitted directly to the Agency.  

Where should I send the dispute resolution claim?

You can send it:

  • by mail to APEK, Stegne 7, SI-1000 Ljubljana
  • by fax to +386 1 511 11 01
  • by e-mail to info.box@apek.si.

What should the dispute resolution claim include?

The claim must be intelligible and include at least:

  • the name of the body the claim is submitted to,
  • a detailed description of the problem,
  • the claim towards the operator/postal service provider, or a proposal for resolving a dispute with the operator/postal service provider,
  • evidence that should be examined during the procedure,
  • the name of the legal representative, if applicable,
  • the name of the person submitting the claim, or the company if the claim for resolving the dispute is submitted by a company,
  • the address of the person or the legal representative.

The person submitting the claim must sign it. Exceptionally, the claim can be signed by a representative of the person submitting it, for instance, the spouse, father, mother, son, daughter, or an attorney who prepared the claim by authority. The person who signs for the person submitting the claim must also add his name and address to the application. Upon the receipt of the claim or in the letter calling for the claim to be amended the Agency can request that the person submitting the claim state their officially designated ID number, if that is required for the purpose of identifying them or obtaining data from official records.
 
Evidence in the procedure of resolving disputes with operators can include:

  • a photocopy of a subscription agreement,
  • a photocopy of a disputed invoice,
  • a photocopy of an objection (claim) sent to the operator and their response from the claim procedure,
  • photocopies of all the other available documentation (such as photocopies of detailed invoices, personal logs on service downtime, etc.),
  • any potential witnesses.

Evidence in the procedure of resolving disputes with postal service providers can include:

  • a record of a damaged postal shipment,
  • a claim form,
  • a delivery note,
  • a confirmation slip.
Agency for communication networks and services of the Republic of Slovenia
Stegne 7, 1000 Ljubljana, Slovenia
T: 01 583 63 00
F: 01 511 11 01
E: info.box@akos-rs.si



Office hours:
MON - FRI 9:00 - 11:00
WED - 13:00 - 14:00
Office hours by phone:
MON - FRI 9:00 - 14:00
Free phone number 080 2735
MON - FRI 9:00 - 13:00
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